Privacy Policy
At Rio Cabs, we respect your privacy and are committed to protecting your personal information.
Information We Collect
- Name, phone number, and email address
- Location data for booking rides
- Pickup and drop-off locations
- Payment details (processed securely through third-party gateways)
- Profile Photo (optional)
- Payment details (processed securely via third-party gateways)
- Trip history
- Device type and operating system
- App usage data
- IP address
- Log data and crash reports
How We Use Your Information
- Provide and manage ride services
- Connect riders with drivers
- Process payments and transactions
- Improve app performance and user experience
- Ensure safety and prevent fraud
- Send booking confirmations, updates, and notifications
- Provide customer support
Data Protection
We implement strict security measures to protect your data from unauthorized access, misuse, or disclosure.
We implement industry-standard security measures to protect your data, including:
Encryption of sensitive information
Secure servers and restricted access
Regular system monitoring
However, no system is 100% secure, and users share information at their own risk.
Third-Party Sharing
We do not sell or rent your personal data. Information may only be shared with trusted partners for service delivery (e.g., drivers, payment processors).
Sharing of Information
We may share your information with:
a. Drivers
Your name, contact number, and pickup/drop location for ride completion
b. Service Providers
Payment gateways
Cloud storage and analytics services
c. Legal Authorities
When required by law or to protect rights, safety, and security
Data Retention
We retain your data as long as your account is active Trip and transaction data may be retained for legal and regulatory purposes
Your Rights
You have the right to:
Access your personal data
Update or correct information
Request deletion of your account
Opt-out of promotional communications
To exercise these rights, contact us at the details below.
Cookies & Tracking
Our website may use cookies to:
Enhance user experience
Analyze traffic and usage patterns
You can control cookie settings through your browser.
Third-Party Links
Our platform may contain links to third-party services. We are not responsible for their privacy practices.
Changes to Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.
Your Consent
By using our services, you consent to our privacy policy.